I'm going to start with a confession: Over the course of my
time as a student I have spent a lot of time in coffee shops. Starbucks. Costa.
Nero. You name it, I've been there. One of the things which intrigues me about
said coffee shops is that they tend to offer three different sizes of hot
beverage. Small, Medium, Large. Tall, Grande,
Venti. Primo, Medio, Massimo.
Why three?
Could it be that there are precisely three different types
of people who buy coffee, each preferring their own exact drink size?
Given that the actual sizes of mugs differ between the
franchises, I think not.
Could it be that the manufacturers of mugs only do precisely
three sizes?
Unlikely.
Or, could it be that coffee shops know some behavioural
economics?
When offered three options we are likely to prefer the
middle one. This is because we are risk-averse and regret-averse; we want to
avoid being on an extreme. If offered two sizes of drink, we'll choose
whichever one we like. If offered ten, we'll be overwhelmed by the choice. If
offered three, we're likely to choose Medium; Grande; Medio.
Of course the thirsty will still go for the Large, and the
thrifty for the Small. But by offering three options Starbucks, Costa and Nero
maximise their revenue. They cater for all and simultaneously nudge people who
would have bought Small into purchasing more coffee.
So there you go: not all my time in coffee shops was wasted...




